Cancellation of Order

All items purchased from Fancypanda can be returned for a refund within 14 working days from receipt of goods.

In order to return an item to us you will need to log into your FancyPanda.com account and view your order details to select the item you wish to return and the reason for return. Please include your invoice with your return. To process your return in the timeliest manner, you should include the Returns Form in the parcel you send back to us. Failure to do so could result in the delay of any refund.

Unfortunately we cannot accept returns of contact lenses, cosmetics, panties, hosiery and wigs where the packaging has been opened, so please make sure you're happy with the product before opening the packaging. If you attempt to return any of these items and they are found to be worn we are not obliged to issue a refund.

We ask that you care for our goods whilst they're in your possession, and all items returned to us should be in its original packaging. The product must always be suitable for resale, and all items will be inspected by our Returns Team when we receive it.

If any of the product or its packaging is missing, we aren't obliged to issue a refund.

You and the carrier you select are fully responsible for the condition of the returned goods until they are received at our warehouse. The cost of return postage is at your expense, and we recommend you use a tracked service and obtain proof of postage.

The full price of the product will be refunded to you (subject to any deduction we are entitled to make due to your use of or damage to the products). Please note we do not offer free returns and the responsibility lies with yourselves and choice of postage.

Choosing a non-tracked postage service could result in a delay in processing any refunds.

We do our best to issue refunds within a week of receiving the item back to us, but if this isn't appropriate then we promise to make all refunds within 14 calendar days from receiving the goods back to our warehouse or, if earlier, the day on which you provide evidence that you have returned the goods to us.

Please package items securely and include the Returns Form in the package and post to the following address:


Address:

WELKIN MILL, WELKIN ROAD,
BREDBURY, STOCKPORT, SK6 2BH

Phone: 0161 637 7950, Email: sales@fancypanda.co.uk

Faulty goods

A 30 day product guarantee is included with your purchase beginning on the date you receive your goods. In this time you may return faulty goods for a refund.

If you find an item you've received to be faulty, then you should let us know as soon as possible. We will happily issue you a refund, and you should follow the procedure set out below.

In order to return a faulty item you will need to log into your FancyPanda.com account and view your order details to select the item you wish to return and the reason for the return. Print the Returns Form and check the information is correct. To process your return in the timeliest manner, you should include the Returns Form in the parcel you send back to us. Failure to do so could result in the delay of any refund.

Please package the item(s) securely and include the Returns Form in the package and post to the following address:


Address:

WELKIN MILL, WELKIN ROAD,
BREDBURY, STOCKPORT, SK6 2BH

Phone: 0161 637 7950, Email: sales@fancypanda.co.uk

You and the carrier you select are fully responsible for the condition of the returned goods until they are received at our warehouse. We recommend you use a tracked service and obtain proof of postage. Choosing a non-tracked postage service could result in a delay in processing any refunds.

If an item is found to be faulty, the full price of the product will be refunded to you.

We do our best to issue refunds within a week of receiving the item back to us, but if this isn’t appropriate then we promise to make all refunds within 14 days from receiving the goods back into our warehouse. We are unable to process a refund until the item is returned to us.

Please note we charge a £2.99 handling fee for returns.

Your statutory rights are not affected.